During festivals, in an event that a gift item that you have ordered is out of stock, we will mail or call you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved ones on a special occasion and we would not want anything to dampen the spirit of the occasion.
Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.
In case of cakes, there might be slight variation in the product in terms of design and shape depending on local availability. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.
In case of substituions, we will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.